VOIP TELEPHONE SYSTEM

The Best Business Phone Solution

We offer the latest VoIP technology, allowing your business to work more effectually whilst also saving you money. No matter the size of your business or how many branches you have, we can offer you a cost-effective VoIP telephone system that truly meets the requirements of your business.

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Telephony

VoIP for business

A voice over IP telephone system allows conversing over the phone without the expense of a traditional phone line. VoIP communications are carried over the internet, packeted and transmitted as IP packets. Both voice and data communications over a singular network are possible, reducing infrastructure expenses.

VoIP communication systems created by Optionbox use a line dedicated to your VoIP system. This ensures a superior call experience when compared with VoIP systems that use an existing broadband line. We are determined to provide VoIP systems free of call dropping, long pauses and bad transmissions, which are all prevented by using a line used solely for your voice over internet protocol setup.

VoIP system solutions aimed at businesses can be unified communications services. This means that all types of communication can be delivered to any handset, such as faxes, voicemails and e-mails.

To users of a VoIP system, the communication they experience doesn’t differ at all from a phone call using the public switched telephone network. However, a VoIP system is advantageous in numerous ways for users in comparison to a traditional telephone system setup.

Horizon: Hosted Business Telephone Service

Horizon is a business telephone service hosted in the cloud, rather than your office. It presents a number of fixed and mobile telephony services that are useful to a business of any size.

Horizon can be used with a wide range of handsets from a range of manufacturers, such as the Polycom VVX411 and the Yealink W52P. This means you’re not tied to one type of manufacturer, and all key features of Horizon – including call transfer, call holding and voicemail – are available on a wide range of VoIP handsets regardless of manufacturer.

Connect is a service perfect for a business that often has people operating away from one single location. For example, a manufacturing agency that has employees working onsite rather than in an office. Connect allows access to a range of features on any electronic device, from your mobile phone to your laptop. This interconnectivity allows access to all the features of Horizon on the go, ensuring a business can be productive and mobile at the same time.

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VOIP TELEPHONE SYSTEM

Key features and benefits

Our VoIP telephone systems come equipped with cloud-based call management software. Here are some of the features you can expect.

1- or 2-Digit Dialling

1- or 2-digit dialling makes calling numbers that you need to call on a regular basis really easy.

1-digit dialling allows users to enter one of eight numbers to call an assigned number. For example, you could assign the number 2 to your accountant in another office. By dialling 2# on your phone, your call would go straight to them without the need to remember a long number.

2-digit dialling enables VoIP handset users to dial two digits to call up to 73 numbers that they regularly call. Remembering the numbers of 73 phones is impractical at best, but you only have to remember their two-digit code with 2-digit dialling.

Automatic Call Back

Automatic Call Back is a great feature for internal use. If you call another Horizon user within your company that is currently using the phone, automatic call back will notify you when their phone call is over.

When you try to phone someone within your organisation that uses Horizon when they are on the phone, you will here a message. The message will tell you to press 1 if you would like to be alerted when the line is free. Once the line is available, your phone will ring, and you will be connected immediately to the person you tried to phone.

Call Notify by Email

Call Notify by Email is a feature that triggers an email to an assigned email address if a call meets a series of criterion that you have set out. For example, if you receive a call from a caller ID that you urgently need to speak to, you can set up a criteria that means you get an email when that caller ID is used to ring your phone or office.

A criteria set is based on incoming calling identity, time of day and day of week. If needed, multiple criteria sets can be defined.

Call Recording

The Horizon call recording feature gives you the ability to record all your calls, with the option to record just inbound or outbound calls or both.

Call recording is an option for entire hunt groups or specific handsets depending on your requirements. Whether you want to record every call, a percentage of calls or you want on demand call recording, there are a range of options available.

Call recording features can be managed on both handsets and through the online management system.

Do Not Disturb

This feature allows users to set their phone to DND. If someone tries to call the phone, they will be given a message that the user is busy or unavailable. The message recited to the caller can be customised as required.

In most cases, Do Not Disturb can be activated directly on the handset, so users can activate and deactivate the feature without having to use the web interface.

Schedules

One or multiple schedules can be set up in Horizon for certain features to behave in certain ways during particular parts of the day.

Schedules can be useful in numerous ways. For example, you could schedule phones to go straight to voicemail outside of business hours.

Schedules offer a better caller experience, especially in the case of scheduling phones to go straight to voicemail outside of operating hours. A message can be created that tells callers you’re not available and why you’re not available. Find out more about the advantages of schedules.

Call Forwarding

The Horizon call forwarding feature is essentially what it says on the tin: a feature that allows you to forward incoming calls to a number of your choice. Alternatively, calls can be forwarded to a voicemail message inbox.

Users are able to configure the call forwarding feature by dialling a feature access code or using the online management platform.

The call forwarding feature is great in a number of scenarios. For example, if you know that you are going to be out of the office all day, calls to your office phone can be redirected to your mobile. This way, you don’t miss calls from existing or potential customers.

Anonymous Call Rejection

If you get a lot of calls from unscrupulous parties restricting their caller ID, anonymous call rejection is useful.

Anonymous call rejection enables handset users to reject calls from callers with restricted caller IDs. While callers restricting their ID are notified that the user (you) is not accepting calls, your phone will not ring, and you will see no indication that a call has been attempted.

Call Queue Groups

A call queue group is essentially a hunt group that has the ability to queue calls if all users in the group are busy. This feature allows you to queue calls so that you don’t miss them. This is a benefit because you won’t be missing out on potential custom by missing phone calls.

Call queue groups have customisable features such as welcome messages and hold music. With the right messages and music, you can keep your customers engaged and happy while they wait to speak to one of your team.

Call Transfer

Call transfer is a feature that makes transferring calls easy and manageable.

The call transfer feature gives you multiple options when transferring a call. For example, if the person that you are transferring a call to is unable to speak to the caller for whatever reason, the call can be redirected to your handset. This means a good experience for your customers as they get responses immediately and can speak to the right person on one phone call, instead of having to call time and time again.

Hunt Groups

Instead of every phone in the office ringing when someone calls your business’s number, hunt groups can be established to route calls to the right department or individual immediately.

There are multiple types of customisable hunt groups. A few examples are:

  • Circular: This type sends calls to users ordered in a list. For example, call is sent from person A, then to person B and so on. After a call has been answered, the next call will be answered by the person following the person who first answered.
  • Regular: A regular hunt group sends the incoming call to the next available user in the hunt group. When a new call is delivered, the hunt group will refresh and restart with the first member again.
  • Simultaneous: A popular choice, a simultaneous hunt group will send a call to all users at the same time. This allows any member of the hunt group to pick up the phone. Once the phone has been picked up by a user, the phones of other users in the group will stop ringing.
  • Uniform: This option sends the call to the user in the group that hasn’t answered a call for the longest period. For example, someone who last answered a call an hour ago will receive the call instead of the user that answered one 15 minutes ago.

Setting up a hunt group is possible through the online interface. You can have a range of hunt groups, and it is possible to include users in more than one group or type of group. If you wish to find out more about hunt groups, please visit our dedicated page.

Remote Office

Remote office is a feature that allows a Horizon user to use any phone as their Horizon phone. This means that they won’t need to pay locally for calls – great for when you are out of the country – and their Horizon number will be displayed on all outgoing calls, regardless of whether the user is calling from their mobile or not.

Remote office can be activated and deactivated as required. If you know that you are going to be away from your physical office for a few weeks but wish to remain active with your Horizon number, using this feature would be of massive benefit.

Are these features available to me?

Yes – the host of features mentioned above (and more) are available to you when you choose a VoIP system with us that is managed through cloud-based call management software. The benefits to businesses of all sizes are clear.

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The key benefits

Why choose a VoIP system over a traditional telephone system?

Reduced costs

The initial setup and long-term costs of using and maintaining a VoIP system are often significantly less than those of a traditional phone system. As a VoIP system uses your internet connection, no traditional phone line is needed. Instead of a phone bill and a broadband bill, you will only have an internet bill.

No location barriers

A VoIP system differs from a traditional telephone system as you can answer phone calls to your numbers no matter where you are, providing both you and the caller have access to internet. If your handset is connected to your office VoIP system, you can answer the calls whether you are next door or on the other side of the world with an adequate internet connection.

Extra features

Call forwarding, call waiting, voicemail and conference calling are all standard features of a VoIP communications system. There are no extra costs for these features that would be impossible or expensive with a traditional telephone system.

Why choose Optionbox?

Telephony can be expensive, especially for SMEs. Installed by our professional, fully trained team, our VoIP systems are cost-effective and effectual. We pride ourselves on offering ideal telecommunication solutions for you, offering a bespoke service to ensure your new telephone system truly meets your requirements.

Cut your telecommunications costs today. Give us a call and we’ll review your current telecommunication setup obligation-free. We can create a VoIP solution for you that creates new possibilities for your business and enables your company to be more effective than ever.

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